Office Cleaning Services
We know how vital a clean, safe office is for your business. Our experienced team follows strict procedures to keep your workspace spotless, healthy, and compliant.
Providing award-winning office cleaning services to a wide range of workplaces, from large multi-use office spaces and shared communal areas to individual offices and professional business environments. With extensive experience across a variety of sectors,…
Why choose our office cleaning service
We understand the importance of maintaining a clean, healthy and safe office environment. That’s why we work closely with every client to create a bespoke cleaning schedule tailored to the specific needs of your workplace.
With more than 20 years of experience supporting businesses across South Wales, we know how important dependable, top-quality cleaning is for every workplace. With our knowledge and expertise, we can tailor a cleaning package that suits your office needs.
We work around your schedule, not to interfere you’re your business needs, whether that requirement is early morning, day time, evening, or weekend cleans to suit your office space. Just let us know what works best for you.
All contracts benefit from not only area supervisor visits but also regular contract manager audits and KPI reports. These regular scheduled visits ensure the cleaning is maintained to the highest possible standards at all time.
We believe strongly that communication is one of the most important aspects of any good cleaning company. That is why ServiceMaster operate a 24/7 telephone line for our cleaners and clients, as we understand cleaning is often conducted outside of regular office hours. We also ensure that we are always on the end of the phone, no matter how big or small the enquiry may be.
All our cleaning staff use a remote workforce monitoring system built to build trust between the cleaning teams and the client. This ensures that we are keeping our cleaning team safe by monitoring all time and attendance and providing you the client with the peace of mind that we are delivering what we promised.
All ServiceMaster personnel is fully trained, insured, and up to date with health and safety standards. Risk assessments and all relevant information are available via our client portal. All members of staff undertake rigorous training including, AI video-based training, onsite training and follow up training to ensure that we understand all of our clients requirements.
No surprises. You’ll get a clear, competitive quote – plus a free site survey and consultation.
We are that confidence with the service we provide, we don’t ask the client to enter into long-term contracts – initial period and a small termination period if ever required, therefore no risk!
Our family run company take pride in being approachable, responsive, and easy to work with. You’ll always know who to contact, and we’ll keep you updated every step of the way.
If you wish for ServiceMaster to fully manage your soft facilities management, we can offer much more than the office cleaning. We also provide, consumable supplies, washroom services, window cleaning, grounds and gardening maintenance, pest control, periodic carpet cleaning and waste management. By bringing these services together, we can help create a cleaner, safer and more welcoming working environment for your employees, visitors and customers.
We have a great customer/ supplier relationship where communication is key to a successful collaboration. We have regular meetings, audits and phone discussions where feedback is taken on board…
FAQs
It’s important for our clients to have an efficient management system in place. You will allocated a dedicated Contracts Manager to your site who will liaise with you directly. A mobile Supervisor will also check the premises are cleaned to the highest standard and cover any sickness or holiday entitlement, as and when required.
We believe in open communication and send out a regular client newsletter to keep you up-to-date with everything going on at ServiceMaster Clean Swansea. We also provide a communication log so you can communicate directly with your cleaner and vice versa. This system is extremely useful, especially outside regular office hours.
You wouldn’t be! We have so much belief and are so confident in the service that we provide that we only place a 30 day termination period on the contract. Therefore you would not be tied into a contract if your unhappy, which we are extremely confident wont happen.
All of our cleaners must complete a training manual for a new site. Each manual contains information on alarm codes, floor plans, health and safety and risk assessment.
We put together a cleaning schedule which both parties agree on. You can expect the same high standards every visit. Each schedule is tailored to meet your requirements.
We have a duty of care to safeguard our employees. Our EziTracker Staff Management System monitors when a cleaner enters and leaves a premises. This enhances lone worker security and gives you peace of mind of the service level being delivered. If your cleaner doesn’t clock-in by the agreed time, a mobile supervisor is notified and an alternative cleaner will be supplied.
The phones are monitored 24/7 so you can contact us outside of usual working hours. If your matter is urgent the relevant member of staff will be notified ASAP. All queries and issues are dealt with quickly and efficiently.
All staff are monitored regularly by our mobile supervisors and also our contracts manager, who will visit the clients premises on regular occasions to make sure that the clean is of the highest standard.
Uniform allows our cleaners to look neat, tidy and professional as well as making them easily recognisable. It also enhances security. You know that only ServiceMaster staff in uniform should be on the premises.
Yes, all our members off staff have to conduct an initial training folder with ServiceMaster and also are trained on the individual site where they will be allocated, such as floor plans, health and safety and security of the premises. They are then also monitored by a supervisor where extra training will be provided if necessary. All members of staff are also fully trained in each and every product that they will be required to use whilst on your premises.
Every member of staff can be CRB checked if required, we have the facility to carry out these checks as and when required.
We carry out regular site visits to discuss any service requirements and to check you are happy with everything. You will also receive a quarterly report. You can rate our service to make sure we are providing a continuous high service level.
As we are a franchise we benefit from nationwide coverage and support. We provide the personal touch but still have the support and expertise of an international organisation. A dedicated team ensures the ServiceMaster network remains at the forefront of technology. You receive outstanding service using the latest products and cleaning procedures.
All products and appropriate equipment are provided by ServiceMaster to complete the clean. COSHH (Control of Substances Hazardous to Health) data sheets are supplied for all products used at your premises. All electrical equipment is PAT tested.
We can also supply a wide range of products and dispenser systems to purchase at competitive prices. Just let us know your requirements and we can help.
Get a free quote
If you would like more information on our cleaning services, please get in touch. We look forward to hearing from you.
