Why choose us?
We’ve been cleaning commercial premises across South Wales for more than 20 years, and our approach has earned us recognition across the industry. Here’s what sets us apart.
Dedicated Management
All ServiceMaster clients benefit from a dedicated management team to ensure consistently high standards of service. Your dedicated Contracts Manager will carry out regular quality audits and remain on hand to address any queries or requirements. Our mobile Area Supervisors also visit cleaning teams regularly to monitor standards, provide support and ensure your premises are maintained to the highest standard.
Ongoing Communication Plan
Clear and regular communication is an important part of our service. Your dedicated Contracts Manager will schedule regular audits with your business to review performance, maintain service levels and ensure we consistently meet ServiceMaster standards. You will have access to a 24/7 emergency phone line, as well as our fully staffed office during normal working hours, ensuring support is always available when you need it. Communication books are also provided at every premises, giving cleaning operatives and clients a simple and direct way to share messages, feedback or any day-to-day requirements.
Client Portal
All clients have access to a client portal in which they can access past completed cleaning audits and all relevant site-specific documents, such as COSHH and H&S documents.
Highly Trained Staff
Every ServiceMaster team member completes a structured training programme before working independently. Training begins with a bespoke AI training video covering our general cleaning, service and safety requirements. Employees then receive site-specific training alongside an area supervisor, covering the individual requirements of the premises, cleaning standards and relevant health and safety procedures. Training doesn’t stop there. Our area supervisors provide two further follow-up training sessions to monitor performance, reinforce standards and ensure every team member continues to meet our expectations.
Bespoke Cleaning Schedules
Every business is different, which is why we create a bespoke cleaning schedule tailored to the specific requirements of your premises. Our schedules ensure cleaning tasks are completed efficiently and consistently, while also providing the flexibility to adapt as your business changes. Whether your requirements increase, decrease or change over time, we can adjust your cleaning schedule to ensure it continues to meet your needs.
Staff Management System
ServiceMaster uses a remote workforce monitoring system to track when cleaning operatives start and finish each shift. This provides greater accountability and gives clients confidence that their agreed cleaning hours are being delivered. The system also helps safeguard our cleaning teams, particularly when working outside of normal business hours, by providing visibility of their attendance and location. This combination of staff safety, accountability and monitoring helps us maintain reliable and consistent cleaning services across all of our client premises.
Uniformed Staff
Uniform allows our cleaners to look neat, tidy and professional as well as making them easily recognisable and enhances security.
Regular Cleaning Audits
We carry out regular scheduled site audits to discuss any service requirements and to ensure the clean is being delivered to highest ServiceMaster standards.
National Network Support
As we are a franchise we benefit from nationwide coverage and support, from ServiceMaster Limited and over 60 years’ of nationwide cleaning experience. We provide the personal touch but still have the support and expertise of an international organisation.
Access to Research & Development Facilities
A dedicated team ensures the ServiceMaster network remains at the forefront of technology. You receive outstanding service using the latest products and cleaning procedures.
Chemicals, Materials & Equipment
All products and appropriate equipment are provided by ServiceMaster to complete the clean. COSHH (Control of Substances Hazardous to Health) data sheets are supplied for all products used at your premises. All electrical equipment is PAT tested.
Products to Purchase
We can also supply a wide range of consumables and dispenser systems to purchase at competitive prices. Just let us know your requirements and we can help.
Additional Services
ServiceMaster can not only manage your commercial cleaning requirements, we can manage and provide all forms of soft facilities management, such as; pest control, waste management, washroom services, window cleaning, carpet cleaning and industrial deep cleaning. Get in touch for a quote.
We would love to hear from you
If you would like more information on our cleaning services, please get in touch. We look forward to hearing from you.