Celebrating Client Anniversaries at ServiceMaster Clean South Wales. Throughout October – ServiceMaster Clean South Wales proudly celebrated with eleven valued clients who have been using our commercial cleaning services for many years, including four clients who have been with us from the very beginning, for over 20 years! Giving Back To show our appreciation to … Continued

Annually we ask our clients to complete a customer satisfaction survey which asks one simple question; ‘How likely are you to recommend ServiceMaster to a friend or colleague?’. Scores range from 1 (very unlikely) to 10 (very likely). The overall score then generates a ‘NPS score’ which ranges from -100% to +100%. If a client … Continued

First Aid At Work Our area supervisors and some key office staff undertook an ‘Emergency First Aid at Work’ course held by Paul Jones from Revive and Thrive Solutions Ltd. The course allowed our area supervisors to gain confidence of administering first aid, if ever called upon when visiting cleaners when working remotely or alone. … Continued

The showrooms benefit from four morning commercial cleaning operatives, split between both sites and ServiceMaster are responsible for servicing the dealership floor, staff and customer toilets, break rooms and workshop toilets and canteens as well as all office and meeting rooms. Jonathan Gethin the Business Development Director added; “I am really pleased to see us … Continued

We would like to congratulate one of our Directors – Jonathan Gethin on the successful passing of his  CIPD Level 3 foundation certificate in people practice. Jonathan started the course in January 2023 with Ahead HR and the course consisted of 5 modules, including:

We would like to extend a warm welcome to the newest member of our team – Eva Williams. Due to continuous growth it was important that we bolstered the management team to help with day to day management of our contracts and to aid with the recruitment processes. We are looking forward to further growth … Continued

Annually we like to share our results of our customer satisfaction survey ‘TellServiceMaster’ and 2022 is no different. We send a customer satisfaction survey to all of our clients every year asking one simple question; ‘How likely are you to recommend ServiceMaster Clean South Wales?’ All clients are asked to respond by rating between a … Continued

We have proudly been re-awarded the cleaning contract at ICON PLC, Swansea. This is a contract which we previously serviced between 2008—2017. The contract was lost during a large re-tender process but now is back being serviced by ServiceMaster Clean, South Wales. We left on good terms and was always hopeful, that one day we … Continued

At ServiceMaster South Wales we place a huge emphasis on customer satisfaction and retention which has been reflected in the amount of clients who have been using our services for over ten years. Part of our strategy to achieve these levels of customer satisfaction is to receive constant feedback from our clients. Therefore annually we … Continued